The Isidore Leroy brand belongs to S.A. CII Participations, 19 rue Commandant Cousteau 33100 Bordeaux, also referred to hereinafter as "Isidore Leroy" or "the seller".
The seller has set up a website for the sale of decorative products to which the General Terms and Conditions of Sale (GTCS) apply, for the sale to natural persons (hereinafter referred to as "private customers") and to professional customers (hereinafter referred to as "professionals").
Placing an order implies acceptance of these General Terms and Conditions of Sale.
The seller may, at its discretion, modify the General Terms and Conditions of Sale, but all orders placed under the previous terms and conditions shall be governed by them.

Isidore Leroy offers private customers a right of return or retraction of 15 days. Individual customers have fifteen days from the date of delivery of their order to return the product to the seller for exchange or reimbursement without penalty, except for the cost of return.
This possibility does not apply to customised products made specifically for a customer.
The return shipping costs will be charged to the customer.

Warranty - Claims

All products supplied by the seller benefit from the legal guarantee of twelve months provided for by articles 1641 and following of the Civil Code.
All returns must be made by e-mail to the following address:
In the case of references received but not ordered and after verification that the error is not attributable to the customer, the products will be returned by the customer at the seller's expense.
In case of non-received goods, the customer must inform the Seller within fifteen days from the confirmation of the order.
Upon receipt of the order the customer shall:
(a) Check that the quantity of goods received is correct;
(b) After unrolling 2 or 3 stripes on the ground, inspect the result to ensure that no defects are present. No claims for installation costs can be accepted once more than 3 stripes have been installed. The seller will only reimburse the value of stripes already laid.
(c) In the event of any discrepancy, the customer must notify the seller within 7 days of receipt of the goods and before any processing of the goods.
(d) Unwanted products must be returned in their original packaging, undamaged and in a saleable condition. Once the product is received by Isidore Leroy, the seller will contact the customer to arrange a refund.
Any problem not apparent on reasonable initial inspection must be reported to the Seller within 5 days of discovery. After this period, no liability will be accepted in this respect.

Shipping error
In the case of a delivery of products that do not correspond in quantity to the order form, the remainder of the order will be sent to the customer at the seller's expense.
In the case of delivery of references different from those ordered, the products will be returned at the seller's expense.

Transport damage
Upon delivery, the customer or his representative must inspect the goods in the presence of the duly authorised carrier. In the event of damage due to transport, the customer, in his capacity as recipient, must expressly notify the reservations to be made within the time limits set by the carrier, and send a copy to the seller who reserves the right to refuse the return, reimbursement or replacement of the products.