LEGAL NOTICE AND TERMS OF SALE
The brand Isidore Leroy belongs to S.A. CII Participations, 19 rue Commandant Cousteau, 33100 Bordeaux, hereinafter referred to as "Isidore Leroy" or "the seller."
SIRET: 42907734000058
The seller operates an e-commerce site offering home decor products, governed by these General Terms and Conditions of Sale (GTC), applicable to both individual customers (hereinafter referred to as "private customers") and business clients (hereinafter referred to as "professionals").
Placing an order implies full acceptance of these Terms. The seller reserves the right to modify them; any orders placed before such modifications remain governed by the previous version.
Products
Each product is listed with its technical specifications and a unique reference. Images may be updated at the seller's discretion. Colors in photos are non-contractual and may differ from physical samples. The seller is not responsible for variations caused by screen settings or manufacturing batches.
Orders
Any order implies acceptance of the GTC. To be valid, an order must be fully paid and include a billing and shipping address, a valid email, and phone number. Orders are confirmed via email and considered valid upon receipt of payment.
Orders placed over the weekend (Friday 12:00 to Monday 09:00) will be processed no later than Tuesday. Orders confirmed in the morning are processed within 48 hours for the shortest possible delivery time.
Orders may be canceled before shipment, except for customized products. In case of client-initiated cancellation of a customized product, a minimum penalty of 50% will be withheld, rising to 100% if the product has already been manufactured.
For partial refunds, the reimbursement will be issued within one month after cancellation acceptance by the seller.
Delivery
The seller is not responsible for incorrect shipping addresses. After 3 months, undelivered products are returned to inventory. Products returned due to address error or absence will be reshipped at the customer's expense.
Delivery is normally within 7 business days but may be longer for certain references. An additional 2 to 4 days may apply for delivery to overseas territories or outside the Eurozone. The exact timeframe is confirmed by email.
Returns
Private customers have a 15-day withdrawal right from the delivery date to return products for exchange or refund, excluding return costs.
This does not apply to customized products specifically made for the client. Return shipping costs are borne by the customer.
Warranty and Claims
Products are covered by a 12-month legal warranty (Art. 1641 and following of the French Civil Code).
Claims must be sent to: contact@isidoreleroy.com
If incorrect items are received, and the error is not due to the client, the return will be covered by the seller.
Non-delivery must be reported within 15 days of the order confirmation date.
Upon delivery, the customer must:
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(a) Verify the quantity is correct;
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(b) Test 2 or 3 strips on the floor to ensure there are no defects. No installation cost claims will be accepted once more than one roll is used.
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(c) Report any discrepancies within 7 days of delivery and before applying the product;
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(d) Return unwanted products in original packaging and sellable condition. Once received, Isidore Leroy will organize a refund.
Hidden defects discovered later must be reported within 5 days of detection. Beyond this, no responsibility will be accepted.
Conformity Guarantee
Non-compliant products may be returned for exchange or refund. No claims will be accepted for color shade differences from separate orders involving different production batches.
All claims must be addressed by email to: contact@isidoreleroy.com
Liability Limitation
The seller’s liability is limited to the value of defective or non-compliant goods, without any additional compensation.
Shipping Errors
If the delivered quantity does not match the order, missing items will be shipped at the seller’s expense. If incorrect items are sent, returns will be covered by the seller.
Transport Damage
The customer (or representative) must inspect goods in the presence of the delivery person.
In case of transport damage, the customer must notify the courier within legal timeframes and send a copy to the seller, who may deny refund or replacement otherwise.
Intellectual Property
All designs, patterns, and images (including room decor, fabrics, and scans) are the seller’s intellectual property.
Any use of these elements, logos, trademarks, or copyrights requires written consent and may be revoked at any time.
Use of the products for framing or art resale is strictly prohibited.
Personal Data (GDPR)
In compliance with the General Data Protection Regulation (EU 2016/679), users have the following rights:
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Access, rectification, deletion, objection, restriction, and data portability.
Requests should be sent to: contact@isidoreleroy.com
Data is used for order processing, commercial communication, and statistics. It is not shared with third parties without explicit consent.
Data is processed under contractual necessity or user consent and stored for up to 3 years from the last interaction.
Cookies
Cookies may be placed for:
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Site functionality
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Audience measurement
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User experience personalization
Users can accept or reject cookies via the consent banner. Learn more in our cookie policy.
Publisher
CII Participations – General Management
19 rue Commandant Cousteau, 33100 Bordeaux
contact@isidoreleroy.com
Hosting Provider
Shopify Inc.
151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
www.shopify.com
Governing Law and Jurisdiction
These online sales terms are governed by French law.
Any disputes will be submitted to the Commercial Court of Bordeaux.